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Frequently Asked Questions

Find answers to your common queries and concerns about our products and services easily.

Booking and Reservation Policies

What are your booking policies?

Bookings are confirmed with a 50% deposit, with the balance due before check-in. We recommend booking early to secure your dates as our stays are quite popular!

Can I modify my booking?

Unfortunately, our booking dates are non-flexible. This helps us ensure availability for all guests. Please book when you’re sure of your travel plans.

What is your cancellation policy?

We have a strict no-refund policy once a booking is confirmed. For peace of mind, we highly recommend travel insurance.

Can I get a refund if I check out early?

Refunds for early check-outs or unused nights aren’t available. We’re confident you’ll love every moment of your stay!

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Check-In and Check-Out

What time is check-in and check-out?

Check-in is after 3:00 PM, and check-out is by 11:00 AM. This allows us to clean thoroughly and prepare for our next guests.

Can I request an early check-in or late check-out?

For a small fee of $95 AUD, you can check in as early as 12:30 PM or check out as late as 12:00 PM (subject to availability). Please reach out to us ahead of time to check.

How do I access the property?

We use a keyless entry system or lockbox for self-check-in. You’ll receive an access code 24 hours before arrival.

During Your Stay

Are linens and towels provided?

Yes! We provide fresh linens and one plush towel per guest. If you need more, feel free to bring extra towels or linens from home.

Can I have guests over during my stay?

To keep things cozy for everyone, only registered guests listed on your reservation are permitted. Thank you for understanding!

What if I’m bringing an infant?

You are welcome to bring an infant, though our property isn’t specifically baby-proofed. Please assess the space for your family’s needs. A travel cot is available upon request for an additional set up fee of $50. Please notify us in your booking.

Is there Wi-Fi?

Yes, we provide complimentary high-speed Wi-Fi. Details will be shared before your arrival and can also be found in our guest book.

Can I use the kitchen?

Absolutely! Our kitchen is stocked with essential cooking items so you can enjoy a home-cooked meal.

How do I access shared facilities like the gym or pool?

One key fob is provided per reservation for shared facilities. We suggest coordinating visits with your group, as we cannot provide additional fobs.

House Rules: Parties, Noise, and Pets

Can I throw a party?

We love celebrations, but to ensure peace and quiet for everyone, parties aren’t allowed. Please be mindful of noise, especially after 10:00 PM.

Are pets allowed?

As much as we adore furry friends, our properties are pet-free to ensure a comfortable experience for all guests.

What happens if there’s an issue during my stay?

If anything goes wrong, just let us know! We’ll resolve the issue promptly or find an alternative solution.

Liability and Safety

Is the host responsible for personal belongings?

While we prioritize your safety, we do not provide insurance for personal belongings. We recommend securing valuables or purchasing travel insurance.

What about accidents or injuries?

We work hard to maintain a safe space but cannot assume liability for injuries. Please use the property responsibly and carefully.

Check-Out and Departure

What should I do before checking out?

We kindly ask that you leave the property tidy—please dispose of trash and place used towels in the laundry basket. No need to strip the beds!

Can I leave my luggage after check-out?

Unfortunately, we don’t offer luggage storage at this time. If you have a later flight, nearby luggage storage services are available.

What if I leave something behind?

If you forget an item, reach out to us as soon as possible. We’ll do our best to return it to you at your expense.

Payments and Discounts

What payment methods do you accept?

We accept all major credit cards and bank transfers. Payment details will be provided during the booking process.

Do you offer discounts for longer stays?

Yes! We offer discounted rates for stays longer than 7 or 30 days. Reach out for more details on current offers.

Property Features

What amenities are included?

All properties come with high-speed Wi-Fi, fresh linens, towels, a fully equipped kitchen, and a local guide with nearby recommendations.

Is smoking allowed?

No smoking is allowed anywhere on the premises. Additional cleaning fees apply if smoking is detected.

What should I do if something breaks?

Please let us know right away if something breaks during your stay. We’ll handle repairs promptly.

Leaving a Review

How do I leave a 5 star review?

After your stay, you’ll receive an email inviting you to leave a review. We love hearing about your experience and appreciate your feedback!

How can I help maintain a five-star experience?

By following our house rules, respecting the space, and communicating any issues promptly, you help us ensure a five-star experience for you & your group

Other Helpful Tips

What attractions or activities are nearby?

We provide a detailed guide of local attractions, dining options, and activities with each stay. Don’t hesitate to ask for more personalized recommendations!

What if there’s nearby construction?

Occasionally, construction may occur nearby, but we are not always notified in advance. Unfortunately, we cannot offer compensation for such events beyond our control.